Anonymous
map-marker Valley Center, California

Billing issue

My intentions were to subscribe to your internet mag only, for which I paid $39.00 for a yearly subscription. If I indicated interest in ordering the printed version, that was in error.
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Selwyn Lgc
map-marker Buffalo, New York

Problems regarding my magazine subscription

Consumer Reports - Problems regarding my magazine subscription
Two magazines received that were destroyed, half destroyed unreadable And never received the yearly issue of cars for 2023
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Andreus Bql
map-marker San Francisco, California

Report company and need help

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About their contract services that I cant continue because my skin is so sensitive with their products and machines and their staff Maria and Nichol cannot contact them anymore not answering their phone. Took advantage of me and my friend because we are seniors not much understanding .
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User's recommendation: Please don’t get their services think first and try

Anonymous
map-marker Chicago, Illinois

Information about donation

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Receive the answer I was looking for. The telephone number to Consumer Reports should be acquired quickly and not go through a screening of dozens of stuff thats not relevant to getting the phone number.
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User's recommendation: Have phone number, direct for Customer Service stead of a bunch of advertisements

Resolved
Sue B Eqv

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Verified Reviewer
| map-marker Yonkers, New York

Resolved: I paid for 4 subscriptions and only 2 people got their subscriptions.Nina Roumell2445 Humboldt StreetDenver, CO.80305Henry & Autumn Billet163 Cobble Rock CourtGrand Junction, CO. 81503

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No customer service. Have sent the information 4 times about paying for four subscriptions and only two people got their gifts. I have been getting consumer report magazine for years and sent them as gifts before. I will never do this again. I would give you a zero if I could.
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Loss:
$54
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not send this magazine for gifts. Only two parties got their gifts, and two others did not get their subscription gifts. I paid for 4 gift subscriptionf. Customer service was a joke. One of the worst customer service I have ever dealt with!!!!

AMADOR R Bnu

Poor excuse for cashing a bank check.

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Send a check for a raffle three weeks ago and it has not been cashed. Told that it takes four to six weeks, which it is pure nonsense. Meanwhile, I am worried that the check was stolen, creating a whole set of problems.
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Loss:
$15

Preferred solution: Deliver product or service ordered

User's recommendation: Do no send check

Anonymous
map-marker Phoenix, Arizona

They are a good company

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My subscription and a renewal. It ends up I had 2 subscription and didnt realize that I had then. It all worked out in the end and now I only have one. Consumer refunded me a $10000.00 and this is were I tell you that this last sentence is false. But it does make a good ending. You all have a good day now.
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User's recommendation: Don’t get your pants in bunch life is to live.

Phil B Ldg

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Verified Reviewer

Inconsistent feedback from contact team

Consumer Reports - Inconsistent feedback from contact team
Consumer Reports - Inconsistent feedback from contact team - Image 2
As a returning customer I signed up in September 2023 and requested the previous car best and worst magazine and was assured it would arrive along with my October issue. After several weeks I called and was told its not available. Then while in my supermarket I found a December 2023 car best and worst issue, cover photo attached. Whats going on?
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Preferred solution: An answer

Debra O Vgv

Missing renewal

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My online renewal did not go through. Your customer service agent was able to process a two-year renewal for me.
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Pros:
  • Educating consumers
Cons:
  • Price

Preferred solution: I want to continue my subscription that I have maintained since 1978. Your customer service agent searched, and my original renewal did not go through.

Anonymous
map-marker Dallas, Georgia

Subscription paid not credited

Consumer Reports - Subscription paid not credited
Consumer Reports - Subscription paid not credited - Image 2
Called spoke to Christy. Ur system is down and she was not able to open my account. She was very polite and promised to call back when up/running. Have cashiers check payment for renewal and gift : check dated 10/12/23 for $27.82 Whatsup w/that?
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Sue B Eqv

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Verified Reviewer

Tried to call about gifts that were not delivered

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Never got a phone call back from customer service. I sent gifts for consumer reports. Two people never received it.i was charged. So what do i need to do to contact you and and get this resolved. I have given gifts in the past and this has never happened. This is extremely frustrating!! I do not think I will give your magazine as gifts anymore because of your horrid customer service. How do I get this resolved?
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Cons:
  • Bought gifts for people and i do not think they were delivered

Preferred solution: For my gift magazines to be delivered to the proper people. I do not remember how much I paid.

Laportia Zym

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Verified Reviewer
| map-marker Temple Hills, Maryland

Question

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I was trying to find out consumer report has to do with your driving records. Who takes I off old accidents from your driving records, after 3 years. Could you let me know. Please! Everyplace I call, send me on a run around.
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Nadean Djx
map-marker Grand Rapids, Michigan

Customer service for phone # is completely useless

You have no support system for a company that lauds itself on consumer information. Your telephone number at all hours given is busy. So the information is useless. I can get my information elsewhere. Why bother with your service when it isnt useful in asking questions I need answered
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User's recommendation: I don’t recommend your product anymore

Anonymous
map-marker Sacramento, California

Charge not authorized

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It appears I'm having $25 charged to my Visa every month even though I didn't authorize a monthly donation.
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User's recommendation: Be very careful when donating to or renewing subscriptions to CD...You might inadvertently be authorizing a monthly donation instead of your intended one-time-only donation111

Ellisha Ztz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

I dont know that Choice h ome warranty is any worse than the rest.But on my water heater replacement its covered but not needed replacement hook up parts total almost 7oo

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read above,I have said it all.I now cannot eat due to the misrepresentation as I thought I had and i think consumer reports needs to improve as I went on your rating.I CANNOT DO MORE NOR SAY MORE AND T HE SERVICE FROM ALL OF THESE COMPANIES IS MISERABLE. OVERSEAS FOLKS.i REALLY AM NOT HAPPY AT ALL AND HUNGRY.
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User's recommendation: beware

Amylynn Ykf
map-marker Tampa, Florida

To get answers. HUMAN!!!!!!!!

I cant get to a human being! After Chatting for half an hour and explaining me needs, I was supposedly being transferred to someone I could TALK to when I was totally cut off. Im calling from pissedcustomer.com. My young grandson just DIED. Ive been a subscriber for years. I have a. $50 contribution check made out for a week Now waiting to ask several questions! pLEASE!!!
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About

Summary

Consumer Reports is an American magazine that has been published since 1936. Consumer Reports publishes reviews and reports about services and products. All reviews are based on results provided by companys testing laboratory. The magazine also publishes a wide range of buying and cleaning tips. Currently, about 7.3 million people are subscribed to Consumer Reports. In Consumer Reports there are such sections as Cars, Appliances, electronics, Babies and kids, Money, Shopping, and Health. Consumer Reports does not use its reviews for selling products or services. It just helps consumers to make a right choice. Consumer Reports is a great buying guide for all customers.

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