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Consumer Reports Phone Numbers and Emails
Toll-Free Number:
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(866) 208-9427
Customer Service:
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(800) 333-0663Member Support
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(855) 824-3506
General Info:
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(914) 378-2000
Consumer Reports Email:
info@consumerreports.org
Contact Information
Consumer Reports Website:
Consumer Reports Help Center:
Corporate Office Address:
Consumer Reports, Inc.
101 Truman Avenue
Yonkers,
New York
10703
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm (EST)
Saturday: 9:30am - 6:00pm (EST)
How Good is Consumer Reports's Customer Service?
Summary of Consumer Reports Customer Service Calls
521
TOTAL
CALLS
CALLS
02:24
AVG CALL
DURATION
DURATION
19%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Consumer Reports?
Payments and Charges Question:
- “Paid my bill and still getting invoice”
- “Billing error”
- “Billing issue”
Account Question:
- “Double ordered subscription”
- “Subscription”
- “Want to purchase subscription but, when i enter my email it says " invalid/already used"”
Activation/ Cancellation Question:
- “I canceled my subscription but I am still getting the magic”
- “Cancellation”
- “Missing renewal”
Request for Information Question:
- “How can I add digital to my subscription”
- “Report company and need help”
- “Speak to a representative in SpNish”
Product/ Service Question:
- “Report product for review”
- “Need to change email. Can no longer access old email. Have spent hours on Phone trying to recover to no avail.”
- “Getting product from company and I've asked them to stop sending and they won't return my telephone calls”
Staff Question:
- “To stop service!”
- “Customer service”
- “I want talk about how lowsy the customer service is with frigadier is”
Return/ Replace Question:
- “Change address”
Shipping and Delivery Question:
- “Report A Problem With U P S Delivery.”
- “Order tracking”
- “I did not receive magazine from March”
Cards Question:
- “I have sent in the card to start receiving magazines and the free books but haven't hotten any magazines or any reply at all”
- “Update discover card”
Refund Question:
- “Can you get my money back from a company that ripped me off?”
- “Refund”
Employment Question:
- “Job”
Website/ Application Question:
- “Content of internet site compared to magazine subscription”
Other Question:
- “Need 2013 donations”
- “I want to talk to a live person”
- “Archive”
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Consumer Reports